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Frequently Asked Questions
Most HK orders are delivered in 3-7 days with Standard Shipping.
Packages sometimes get lost. If the order is already past the expected timeframe AND tracking hasn't updated in more than 5 days, please reach out to the team at shop@moonnude.com.
Making a return is easy! Here's what you need to do:
- Within 30 days of receiving your order, send an email to shop@moonnude.com indicating that you want to exchange one or more products.
- Our team will provide you with return instructions.
- Follow the provided instructions to complete the return process.
Please reach out to our friendly support team at shop@moonnude.com.
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